Purchase of the product
The Owner reserves the right at any time and unilaterally to change the price of the products and services offered through its web page. In any case, the Owner guarantees the customer that the price indicated at the time of formalizing the order cannot be subject to subsequent changes. To proceed with an order it is necessary to connect to the Site, select the desired product and then fill in the electronic form, following the instructions indicated therein.
Sending the product
Once the purchase has been completed, the User will automatically access a confirmation page and will receive an email containing all the specifications of the product purchased with the relative order number. The products will be sent to the shipping address provided by the User in the delivery data form. Shipping costs will be specified and legible. The User acknowledges and accepts that by finalizing the purchase he gives his express consent for the Owner to provide his data to the company responsible for delivering the purchased product. Generally, products are shipped within 5 working days of completing the order. In any case, the Owner undertakes to deliver the goods to the User without delay and at the latest within thirty days from the date of conclusion of the contract as required by art. 61 of the Consumer Code.
Withdrawal, refund and product availability policy
Pursuant to and for the purposes of the art. 52 of the Consumer Code, the User has the right to withdraw from the contract within 14 days from the moment of delivery of the goods, under penalty of forfeiture. The withdrawal period expires 14 days after day 1. To exercise the right of withdrawal, the User is required to inform the Owner of his decision to withdraw from this contract through an explicit declaration (for example letter sent by post, fax or email). To comply with the withdrawal deadline, it is sufficient for the User to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires. If the User withdraws from this contract, the Owner will reimburse the User for all payments that the User has made to the Owner, including delivery costs (with the exception of additional costs resulting from the User's possible choice of a type of delivery other than the least expensive type of standard delivery offered by the Owner), without undue delay and in any case no later than 14 days from the day on which the Owner was informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the Owner guarantees that the User will not have to bear any costs as a consequence of this reimbursement. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is earlier. If the User withdraws from this contract, he is required to return the goods to the professional, without undue delay and in any case within 14 days from the date on which he communicated his decision to withdraw to the Owner. The deadline is met if the User sends back the goods before the 14 day period has expired. The User will bear the direct cost of returning the goods. The User expressly recognizes and accepts that the integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. The User, in any case, is responsible for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. Under no circumstances may goods that are tailor-made and clearly personalized be subject to the right of withdrawal.
Online dispute resolution for consumers
The consumer resident in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and services stipulated online. Consequently, if the User is a European citizen, he can use this platform to resolve any dispute arising from the online contract stipulated with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Data Controller is available to answer any questions sent via email to the email address published in this document.